We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Young Rack (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://youngrack.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came to riga for two incomplete weeks, though the delivery was not standard but paid.
1 Jun 2019 01:43
26 May 2019 07:34
Excellent quality all matches
25 May 2019 10:49
They are the measure i ordered and good quality
22 May 2019 07:44
Despite packaging was broken by transport,, product came quickly and looks good ;-)
21 May 2019 20:18
I like it very much and if it is polarized. Recommended and very light
21 May 2019 07:31
20 May 2019 11:49
It was a good buy, just a detail on one of the "legs" of q lenses came with paint or something similar, but out of it all excellent
17 May 2019 14:01
Perhaps someone will be interested: delivery to moscow is quite fast, from the moment of order to arrival in the post office 15-16 days. The glasses look exactly the same as in all photos. Comes with a soft cover, plus a cloth. Points are ambiguous. Be prepared that they are very light, those who are used to wearing heavy, it is unlikely that they will like it. Feeling literally like foil. Therefore, be prepared that can bend at any impact. Do not recommend to put in a soft case and throw in a bag or backpack, take immediately a hard case. At the same time, the assembly does not cause censures, but i would make them heavier. On the glasses i'm not special, in the sun they feel good, but when viewing in the screen of the phone or laptop, glare in the glasses are visible, maybe it says about good glasses :) before that i had cheap glasses, so, specks, consult me!)
13 May 2019 11:20
Glasses are very light and flimsy: if you press a little, that is, the probability of bending. Lenses shine through, with weak light, eyes are visible to another person.
12 May 2019 06:12
For me too big, i wanted less. cover and accompanying just fat
11 May 2019 02:12
10 May 2019 02:27
Delivery is super, 2 weeks for uzbekistan. Seller duper. Glasses are just class. We recommend that i really like