We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Young Rack (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://youngrack.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not exactly the quality that expected, but for 600r norms.
8 Apr 2019 02:11
Quality unmatched, packed perfectly, in a box. Whole! Thank you very much!!!
1 Apr 2019 21:29
The store does not send the product, proceeds with the dispute for reimbursement.
19 Mar 2019 22:50
Come! Mixed feelings: like, a nice box .... Collapsible... It hits, but it smells more like a new thing. The lintels of the compartments are staggered, the lock is flimsy-the ring dangles, closes with tension, so it is difficult to open, and then this "closure" is not fixed. I can not say that i expected something more, i saw this in the store, 2.5 times more expensive, but glued better and the jumpers did not hang out. I'm a gift and i'm picky))), and so in the hands to take a nice box. You can even say that a nice thing!)) (only dust will wipe-but this is the details))). Shipping strange was-not tracked, the forecast was a week 3 earlier and there was a delay in shipping due to chinese ng. Estimates did not reduce, you also need to rest))).
13 Mar 2019 12:41
Quality is good, but pillows are tough designed for men's watch (wide bracelet)
22 Feb 2019 02:10
Long delivery to moscow (one and a half months), uneven stitching, stick out threads. With the store did not communicate
26 Jan 2019 14:55
Spasibo, store! Everything corresponds, i advise!
9 Jan 2019 09:10
Delivery two months! The box itself looks very stylish, the stitching is even, the cover of the dermantin drawer. Recommend!!!!!!
26 Dec 2018 04:34
The product is not very neat. On the walls of the box are visible blisters and irregularities. For low quality goods 4 stars.
19 Dec 2018 00:42
The quality is excellent. All as in the picture. Came safe and sound
18 Dec 2018 12:37
Ppraktische Watches box. Would Have equal to at least still 2 take aim
16 Dec 2018 06:40
The store quickly sent the goods. The box is not wooden, but cardboard. I was going to give my husband, but this is not a solid one)) the castle is limitless, not in the middle. The photo looks better. Inside is glued not with a cloth, but with velvet paper of milky color.